Customer Success

How Harrow transformed its parking services in partnership with Civica

Civica is working with Harrow in a 7-year programme to transform the efficiency of parking enforcement and collections, using Civil Enforcement software to handle over 120,000 penalty notices annually and to integrate with the council's corporate business systems.

New technology from Civica is helping the authority to embed streamlined processes and reduce the cost of the service.  As a result Harrow has been able to reduce overall staff costs by 30 per cent as well as boosting productivity by 40 per cent compared to previous years.

Simplifying complex processes through better workflow, management is eliminating process duplication, supporting the goal of streamlined operations, improved performance management, automation of collection systems and flexible and remote working options for staff.