Customer Success

Civica helps Affinity Sutton Group to streamline services and save money

Civica is helping Affinity Sutton Group, one of the UK's largest providers of affordable housing, to streamline interaction with customers, save money and deliver improved tenant services.

Affinity Sutton provides community-oriented services to +55,000 households within more than 120 local authority areas.  Civica is working as part of an extensive business transformation partnership to achieve a common customer-focused approach and a consistent level of service and efficiency across Group organisations Broomleigh, Downland and William Sutton Homes together with specialist organisations Aashyana, BHT and Community Building Services.

Enabled by Civica's housing software platform, including core administration, contact management, workflow and document management, the programme is designed to ensure responsive services across the country while maintaining the flexibility to meet local needs, an approach supported by more than 1500 staff across a network of over 200 local offices.