Customer Success

London Borough of Enfield re-engineers a benefits system with a Civica managed service

Under a 5-year contract Civica is providing a managed council tax and benefits system to Enfield Council in a strategic programme to build a new state-of-the-art administration platform to drive system-wide efficiencies based on hosted applications and 24/7 system support.

Provided as one integrated service the programme will provide Enfield, which serves more than 280,000 people, with the foundation to deliver regular service innovations in the future including integration on new electronic forms with current systems and online self-service systems for customers.

In conjunction with the deployment of OPENRevenues software to automate re-engineered business processes, Civica's Outcome Delivery Model provides a framework for the company to work closely with the council's senior management to assess current processes and manage change in line with corporate targets.