Customer Success

West Devon modernises its financial system across all departments

Civica has helped West Devon Borough Council modernise its financial system across all departments, enabling the authority to reengineer its processes. Civica Financials is an 'n-tier' solution using Microsoft’s component-based technology, for scalable distributed processing.

The integration of Civica Financials system with the Microsoft Office Suite ensures that users in different departments can access all information in real time over a user-friendly interface, which has dramatically reduced staff training costs and times.

West Devon was particularly interested in adopting intelligent scanning and web alerts modules. The new technology ‘reads’ invoice information and automatically imports it into creditors’ database, making it available across all departments. An email alert with a payment request is then automatically issued to relevant debtors, who are then prompted to take action and process the payment.

"We are always looking at ways to improve the services we provide to residents and the introduction of electronic, automated business processes and financial operations that do away with paper-based systems and time-consuming manual entry and amendment of data. This has already enabled us to handle customer demands more effectively. We always strive to achieve the best value for money for our residents, so all these process efficiencies are important for us."

Carolyn Haynes Principal Management Accountant, West Devon Borough Council

 

Documents

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