Citizen Service Portal

Personalisation is a core element of the future of care services making them more accessible and tailored to each individual’s needs. For service providers and commissioners, it presents both a challenge and an opportunity to benefit from reduced costs whilst maintaining or improving the quality of service they offer. Back-office systems still provide the core business functionality for personalisation of services; however, the provision of an effective, citizen-facing web site can be the key differentiator between adequate and excellent personalised solutions. In order to achieve the necessary uptake, the web-based provision should be a consolidated, personalised portal that provides real value to the citizen.

Civica is uniquely placed to help address these challenges; having systems, knowledge and experience in joining up disparate back-office applications and linking these to portal sites providing citizen access.