Anti-Social Behaviour

Tackle ASB with effective case management

Civica has developed a proven comprehensive case management solution designed to enable your organisation to deal with every aspect of an Anti-Social Behaviour (ASB) complaint from initial recording through to court action. Based on the Civica Contact Manager solution it gives you the ability to manage each case capturing key information in regard to the complaint from both the perspective of the complainant, perpetrator, location, ASB category, actions etc through the use of CRM, Workflow & Electronic Document Management.

The design of the Civica ASB solution is based on best practice and the Respect agenda.

Coupled with Civica’s powerful Workflow & Electronic Document Management engine, Civica’s ASB is an off the shelf solution to a complex problem with the following benefits:

• Based on best practice from the Respect agenda
• Instant view of current caseload
• Improved customer service
• Reduced training costs
• Avoids unnecessary complexity.