Civica Contact Management

A single interface to efficiently manage your customers' housing queries

Civica Contact Manager is a front-office solution which enables social housing organisations to effectively manage customer enquiries and requests, from initial contact to completion, regardless of the housing management system used. Civica provides a number of telephony applications (CTI) which integrate seamlessly into Contact Manager so calls can be automatically routed and transferred.

Benefits include:

• Improved customer service
• Quicker response to customer queries
• Control processes and procedures more effectively
• Increased operational efficiencies and effectiveness
• Improved staff management and communications
• Reduced operational overheads.