Customer Success

• 12/03/2013

  Longhurst drives efficiency by adopting a multi-company housing solution
  Civica has worked alongside the Longhurst Group to enable enhanced customer service and significant operational and cost benefits through the adoption of a multi-company IT system across member organisations.
• 14/03/2012

  The gas man cometh (on time)
  In-sourcing services immediately eliminates the service charges and extraneous costs associated with using external contractors. However, the longer term benefits for housing providers is that the systems and processes on which a service stands are properly constructed, service delivery costs themselves can be shrunk, customer satisfaction improved and in-house expertise enhanced.
• 05/07/2011

  Railway HA transforms the way it works with Civica Connect
  To realise a new, more flexible, IT infrastructure, capable of servicing its needs and boosting staff productivity, Railway Housing took on a two stage remodelling of its IT services to deliver more effective working methods based on complete desktop upgrade and extended connectivity.
• 16/05/2011

  Mobile working solution offers next generation housing management
  Recently awarded two star status by the Audit Commission, Community Gateway Association turned to Civica when it wanted to enhance the level of service it offered its tenants of 6000 homes.
• 16/05/2011

  Tenant empowerment with online access to housing services
  Pennaf trials Civica’s MyService, which allows housing organisations to provide citizens with online access to housing services and information.
• 16/05/2011

  A2Dominion - Tearing up the rule book
  How A2Dominion started from scratch to establish a new organisational culture, rather than letting a significant merger be nothing more than a rebranding exercise.