Civica Social Housing Tenant Access

Provide tenants with improved access to housing services

Civica MyService Housing allows housing organisations to provide tenants with self service access to housing services and information. Via an AA compliant web interface, tenants can quickly and easily undertake tasks such as logging a repair request or viewing their rent account balance, at any time and from anywhere in the world.

Civica MyService Housing also enables housing organisations to instantaneously update their back-office systems and can also operate as a standalone system if required.

Benefits include:

• More efficient service - tenants are able to find the information they need for themselves, freeing up housing staff to deal with value-added activities
• More flexible and responsive - tenants can access information at a time to suit them and out of office hours
• Integrates with existing back office systems
• Complies with e-government agenda to improve online access to services
• Supports remote working to improve staff satisfaction.