Business Process Services
The provision of business process services in areas where the company has specialist expertise is fundamental to Civica’s strategy in order to help customers reduce the cost and risk of service delivery.
Differentiated by the combination of service capability, deep market sector specialism and underlying technology expertise under one roof, the Group provides the technology, process and operational expertise to liberate professionals and managers from traditional constraints in order to achieve resilient lower cost services.
Drawing on specific business process and technology know how, Civica provides specialist services together with key infrastructure. Offerings range from service delivery management and the provision of complete IT operations to individual workplace services such as records management. Customers can tap into essential resources, combining quality controlled services with a flexible cost base, catering for the peaks and troughs of activity.