Workflow & Document Management

Delivering service efficiency and performance improvements.

Civica is one of the foremost providers of electronic workflow and document management systems, helping customers to streamline the delivery of services and to achieve a more cost-efficient way of working. Combining leading software applications with business process and systems integration expertise, Civica helps customers to access, organise, control and distribute increasing volumes of information securely and efficiently across different systems, providing improved productivity as well as legislative compliance.

From local government to pension administration, our service programmes are delivering improved services and efficiency, for example helping customers including Powys County Council, Liverpool Direct, Southend-on-Sea and Blaenau Gwent to achieve cost savings of up to £5 million. Our systems are behind major citizen facing services for three quarters of councils in Great Britain:

• Providing the foundation for re-designed services that improve performance and deliver savings
• Reducing the cost of capturing, storing and sharing information across the organisation
• Freeing up staff time to increase service quality and productivity
• Increasing customer satisfaction through faster processing and easy access to information
• Capitalising on the efficiency and responsiveness of mobile and flexible working
• Ensuring regulatory compliance
• Providing the building blocks for future programmes and economies of scale.