Customer Success

Civica brings outstanding customer focus, commitment and track record, testimony to which is a history of successful long-term relationships across the public sector and around the world.

• 19/03/2012

  Tower Hamlets slashes benefits processing times through outsourced Electronic Post Room
  Civica and Tower Hamlets designed a radical new approach based on Civica’s Electronic Post Room, a fully outsourced document tracking and processing system based around its electronic tagging technology, FileTrail, that would be integrated with the existing Civica EDM system.
• 13/02/2012

  Barcode Tracking with DBS National Security Vetting
  The vetting departments of the Army, Navy, Air Force and MoD were brought together into one department, creating a vast file registry of over 400,000 records. Four separate indexing systems resulted in an unstructured registry that threatened to get out of control.
• 13/02/2012

  Atchison Topeka Thinks Outside the Box
  Atchison Topeka shut down their Gloucester warehouse and relocated to a custom-built site in Droitwich. 32,000 boxes of records, all tracked by Civica's file tracking software, had to be merged with the Droitwich records, which had no tracking system at all.
• 02/09/2011

  Civica sent to Coventry
  The Safeguarding Children Team at Coventry City Council asked us to look at their filing room, and consolidate 43 filing cabinets into one integrated and space-efficient storage system. We installed a 22 bay mobile system and helped bring the Team's filing in line with other Council departments.
• 02/09/2011

  Manchester Creative Academy for Girls
  The Manchester Creative Academy for Girls needed a file and record storage solution. Their existing system saw records stored across four different locations with no set way of knowing which records were stored where. We went to the Academy and surveyed the four locations to gain an understanding of the situation.