Civica Records Management Overview

Civica Records Management helps customers to transform customer service operations and achieve significant savings.

Civica Records Management, incorporating Cave Tab, is a leading supplier of records management systems, software and solutions to customers across the public sector, in local and central government, social housing, health care, enforcement and defence, together with a large commercial base. It provides a comprehensive range of records management services for both digital and physical records management, including paper filing systems, outsourced document handling, scanning, post room services, file tracking solutions and archiving.

Combining Cave Tab’s 80-year records management expertise with Civica’s wider software, managed services and specialist outsourcing capabilities, Civica Records Management is well positioned to help customers manage the transition from paper to electronic records to transform customer service operations and achieve significant savings. In particular the Electronic Post Room service, integrated with Civica’s market-leading workflow and electronic document management (EDM) software, offers the potential to save as much as 40% of inbound processing costs and is of increasing interest to organisations needing to manage a high volume of customer interaction while spending less.