Workflow and EDM solutions

Improve service delivery and reduce costs

Civica’s market-leading Workflow & EDM solutions deliver effective and efficient day to day processes that enhance the way your organisation operates.

Fully integrating with back office operations and CRM, they enable organisations to access, organise, control and distribute increasing volumes of information securely across different systems, joining up service delivery while providing demonstrable legislative compliance.

Used extensively within the social housing arena, Civica’s Workflow and EDM systems lead to significant cost savings and reduced duplication and error associated with paper-based processes. The result is a better return on investment and consistent high performance.

• Removing constraints and delays imposed by physical documents
• Easily re-design services for improved performance and reduced costs
• Faster processing and better availability of information
• Sharing information quickly and securely, to empower workers
• Providing a platform for further economies of scale

Civica’s suite comprises a complete business management solution, for both corporate and departmental programmes. Cases, tasks, documents and data are handled efficiently across the organisation, passing between staff and linking systems to achieve responsiveness as well as savings in time and space.