Customer Success

Civica brings outstanding customer focus, commitment and track record, testimony to which is a history of successful long-term relationships across the public sector and around the world.  A dedicated partner with a flexible informed approach, the company brings breadth and depth of ability and capacity to help customers address today’s priorities while adapting to a new business landscape.

• 27/02/2012

  EK Services realises rapid efficiency savings through shared database and services
  Common processes enable flexible working and create a motivated workforce.
• 16/12/2011

  Birmingham City Council makes intelligent fraud reductions
  Civica's fraud management solutions have helped Birmingham to realise several millions of savings over the last decade.
• 25/07/2011

  PTC Consolidation attracts seven new customers in 60 days!
  PTC Software, our service level management software specialist, has had great success since its acquisition by Civica earlier this year.
• 15/06/2011

  Civica Customers shortlisted for IRRV Performance Awards
  Civica customers have again been shortlisted for the prestigious IRRV Annual Performance Awards.
• 11/05/2011

  MyService cuts processing times from 12 to 1.5 days
  Big rewards for moving your customers online not in line! Amazing statistics from Crawley Borough Council since launching the online Civica MyService portal within their Contact Centre.
• 24/02/2011

  Re-engineering a benefits system with a Civica managed service
  London borough plans system overhaul through single software and support agreement with Civica.