MyService

Civica’s MyService provides the platform to enable individual online accounts for benefits claims, payments status, and self-manage documentation regarding housing benefits, council tax and business rate history.

MyService also integrates with core features of Civica’s Electronic Document Management (EDM) and Workflow system allowing greater automation helping streamline administration tasks and reduce staff workload.

The benefits of moving your customers from in-line to online:     

• Fast processing time releases bills quicker and allows earlier collection
• Already showing in FTE reductions in line with projections
• Clear service advantages such as 24/7 access and more flexible account access
• Self service means, further freeing up collection staff from the backlogs of enquiries
• Corporate capability to include other payment areas of the council
• One screen view across multiple software systems and document sources
• Reduced double keying requirement for contact details and reduced errors