Mobile Workforce/Service Desk

Improve the efficiency of your mobile workforce

The Tranman Service Management solution is an innovative end-to-end solution for the management of a field orientated workforce. It is used to manage both planned and unplanned activities surrounding the life-cycle of owned or third party assets, for example installations, repairs, retrievals or inspections.

Tranman Service Management is built on the experience of delivering solutions that manage over 3 million calls a year and over 2 million complex assets. It encompasses a call centre system with embedded workflow, asset management and real time dynamic resource scheduling to send service requests to field operatives via hand-held applications and mobile technology.

Benefits include:

• Faster response times
• Improve customer service
• Improve utilisation and productivity of mobile workforce
• Increased efficiency through reduced paperwork and travel time.