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- Deliver an enriched customer journey from doorstep to destination
Luton Borough Council commits to further 10 years with Civica as part of ambitious transformation programme
Luton Borough Council has extended its strategic partnership with Civica, a market leader in software applications, digital solutions and outsourcing, with a new ITO contract which will support the council’s drive to transform digitally and deliver continuously improved services for residents. The partnership will support Luton as it delivers a £1.5 billion investment framework package into the borough.
Trevor Holden, Chief Executive, Luton Borough Council, explains: “Luton has outlined an ambitious vision aimed at securing more prosperous and healthier futures for our residents through a programme of public and private sector investment and transformed service delivery.
“Civica will deliver the IT services and flexible infrastructure required for us to achieve our digital ambition to revolutionise the way that residents access services. More of our offerings will now be automated and available 24/7 online, allowing for rapid self-service. And everything is secure by design so we and our users can do so with complete peace of mind.”
The partnership includes the provision of flexible and mobile working solutions to support agile working by Luton Borough Council employees. It also supports Luton’s strategy to utilise cloud computing in order to reduce costs as well as improve productivity and efficiency. The infrastructure delivered by the contract will also help Luton’s growth plans by providing a foundation for Luton Traded Services (LTS), its commercial organisation. LTS delivers a wide portfolio of services such as pest control, passenger transport and building maintenance across both the public and private sectors.
Gary Bell, Executive Director of Outsourced and Managed Services at Civica, says: “We’re delighted to be extending our partnership with Luton Borough Council to help them maximise their existing investments, while improving the productivity of their employees and increasing the efficiency of their services. The council’s continued strategic investment in digital transformation and innovative use of commercialisation is a best-practice example of how local government can overcome the challenges it faces and grow by focusing on the people it serves.”
The contract extension builds upon the previous success the two organisations saw with ‘Project Genesis’, where Civica delivered all core ICT operations for the council in order to achieve savings and enhance services including ICT-based innovation to change access to and use of local services. The existing service will now be extended to include a unified communications system and IT asset management, as well as updates, hardware repair and disaster recovery. Civica will also be managing all related third-party relationships on Luton’s behalf.
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