- Deliver an enriched customer journey from doorstep to destination
- Civica Group launches Civica Digital to transform the delivery of essential services
- Muir Group moves to Civica Housing Cx software to transform tenant services
- Group extends capabilities with acquisition of Abritas
- 94% of social housing providers demand improved government housing policy
Civica selected by Victoria state government to improve infringement management and citizen interaction
New Victorian Infringement Enforcement & Warrants (VIEW) platform will support the introduction of the Fines Reform Act 2014
Civica selected after global search for a proven off the shelf software solution
14 November 2016, Melbourne: The Victorian State Government has awarded Civica, a market leader in critical software applications, digital solutions and outsourcing services, a contract worth
A$103.6 million for the provision of an integrated Infringements Enforcement and Warrants management system with ongoing support for 8 years.
The VIEW system will help to improve and streamline operations, allow increased self-service citizen engagement, and support the introduction of the Fines Reform Act 2014. It will underpin more effective infringement enforcement processes, allowing the government to manage the collection of fines, civil judgment debts and victim compensation orders more efficiently. This includes improved verification, processing and monitoring of infringement notices and an enhanced experience for citizens and for field-based staff.
Richard Fiddis, Managing Director for Civica International, commented; “Technology has a significant role to play in transforming State services and we’re delighted to have been selected by the State of Victoria to support its transformation agenda in the area of infringement management. As a local IT provider with strong global backing and experience, we look forward to delivering a highly functional solution which encapsulates global best practice.”
Civica will be building on its existing Melbourne capabilities and has also committed to the Victorian Industry Participation Policy (VIPP) to source employees where possible from the local economy to support the contract.
Civica (www.civica.co.uk) is a market leader in business-critical software applications, digital solutions and outsourcing services which help teams and organisations around the world to transform the way they work. Drawing on a unique combination of people, technology and business process expertise, Civica supplies more than 2,000 major organisations in the UK, Ireland, Australia, New Zealand, Singapore, Canada and the USA.
Hull City Council agrees new partnership with Civica to run contact centre services ahead of its year as UK City of Culture 2017
Intelligent Electronic Document Management in Healthcare Conference