Transforming service delivery for the citizen of today and tomorrow
One of the many challenges facing local authorities today, is how to deliver a future proofed digital strategy that meets the evolving demands set by their customers within the confines of reducing budgets.
This challenge is not being addressed through channel shift - “Digital transformation is not simply about moving existing services online” (Kable 2015). To fully respond to the digital agenda, local authorities need to go beyond channel shift and deliver a 360 degree approach to service delivery. As a trusted partner, Civica is helping local authorities embrace true end-to-end digital transformation with Digital360; digital transformation that delivers tangible savings, increased efficiencies and improved customer satisfaction.