IT Managed Service
Flexibility, technical expertise and a proven methodlogy to drive efficiencies and accelerate your IT
Increasingly, organisations are expected to do more with less. IT departments face the challenge of driving further efficiencies, reducing costs, whilst increasing the quality of service and improving user experience. IT environments are becoming more complex, making it increasingly difficult to keep all the skills to run your IT infrastructure entirely in-house.
An IT Managed Service that can grow with you
When it comes to an IT Managed Service, there is no one size that fits all. This is why Civica offers a flexible and tailored IT Managed Service to meet your business needs. From application hosting, to a full IT outsource, we work in partnership with you to continually solve the challenges you have - and ultimately deliver an exceptional end user experience.
Our proven methodology identifies where you are, against where you need to be - allowing our team to put in place a flexible service plan. This delivers an IT Managed Service that accelerates the maturity of your IT infrastructure and service delivery, within an agreed time frame.
First class security and services
Civica operates against ISO certified processes and procedures. Our ISO certifications (ISO 27001, 20000, 22301, 14001, 9001) ensure the highest levels of information security, IT service management, business continuity, environmental compliance and quality. This gives you peace of mind, knowing that our security credentials and business processes really are second to none.
We aim to lift the management burden from you
Civica’s heritage is built upon the strength of our software development business and UK based data centres - and because we develop business critical applications ourselves, we understand how best to manage and run them. Our experts have broad experience across a range of technologies throughout our managed service practice.
In addition, Civica manages a trusted, select, ecosystem of best of breed technology partners.
Our IT Managed Service provides critical visibility of your IT environment, key systems and infrastructure - allowing us to manage critical IT elements, so you don’t have to.
- Transform and accelerate your IT services, taking advantage of our specialist market knowledge and customer experience
- Capital investment can be minimised and operating costs reduced, through our Capex or Opex pricing models
- Access first class service delivery, tailored to your requirements now and throughout the partnership
- Guaranteed SLAs and the highest levels of security, maintained against a set of ISO certified processes and procedures
- Minimise the cost of your IT infrastructure and free-up resources to focus on business-critical and progressive projects
- Manage and minimise your overall IT risk
- Ensure the delivery of a consistent, pro-active and evolving IT service