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The services provided by Civica will not only benefit current library members within the local community but will also encourage a wider range of users to utilise our Library services.
Diana Barr Libraries and Museums Manager, South Lanarkshire Council

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Shared Services

Consortium model
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Civica provides a fully consortium ready suite of systems combined with expertise in helping customers to define and deliver a single system in a consortium environment.

Consortia models for library services are growing in popularity world-wide. Typical objectives include:

  • Improved service to customers
  • Co-operative development of services
  • Resource sharing

The objective of making savings on resources and operational costs is a necessity for many library authorities. All of these objectives can be most easily achieved by the implementation of a single Library Management System by all partners.
 

Customer Benefits

  • Personal and web access to resources and services from any of the consortium partners
  • Single customer experience based on local OPAC look and feel
  • Reserve/borrow any item by agreement from any consortium library using a single card
  • Shared reviews from all consortium customers
  • New stock alerts from all consortium partners
  • Choice of reservation pickup locations includes any consortium library (even for local stock)

Consortium partner benefits

  • Independent configuration / look and feel – no loss of local ‘identity’
  • Shared catalogue and enrichment data – decreased time and cost for cataloguing/acquisitions
  • Shared serial patterns – decreased time and cost for cataloguing/acquisitions
  • Shared borrower database (opt in for individual library customers)
  • Shared customer reviews (mediated by appropriate consortium partner)
  • Increased resources for all customers
  • Improved customer satisfaction

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