Our Vision & Strategy

Our vision is to help organisations transform the way they work, achieving better outcomes through more connected and efficient ways of working enabled by the use of digital technology and automation.

We aim to be the leading IT-based services partner in our chosen markets, putting ideas into action alongside our customers through a unique combination of people, technology and business process expertise underpinned by our core values.

Our unique combination of specialist software, digital solutions and technology-based outsourcing services make Civica a leading partner across the public sector and with commercial organisations in highly regulated sectors. Our strategy is to expand that position by growing the use of our software applications to facilitate modern high quality services and improved regulation while taking a wider role in helping to re-model activities through strategic partnerships focused on digital transformation and business process services.


Business-critical software

Civica’s range of specialist applications are used by more than 3,000 organisations to improve and automate daily tasks from critical front line services to back office administration. Informed by deep experience and insight, we work with customers to streamline essential business activities, raise standards and save money.


Digital solutions

Civica provides a complete capability to deliver a new generation of digital services from concept to implementation, helping organisations to transform their customers’ experience and improve lives. Combining a user-centred approach with extensive experience of building secure business-critical web applications, we’re helping more than 300 organisations to embrace the digital revolution and deliver better services for less.


Managed & outsourced services

With a distinctive platform-based approach and a track record of successful partnerships, Civica combines business process and operational expertise with technology know-how to help customers deliver step change service improvement and savings while adapting to a new environment.