Chris Hampton discusses the benefits of running a shared services system using the Civica APP system.


Public Knowledge issue 10

Read the latest customer stories including Gloucester City Council and Free School Norwich.

Public Protection Training Courses

Training Information

End User Training
Designed for all users of the system.

Administration Training
Designed for those who will be responsible for the maintenance and administration of the system

Designed for those who need to produce reports

Designed for those who need to configure document exports.


Although we had to migrate the Civica system from the OFT to Citizens Advice within very tight timescales, Civica comfortably met all their key deadlines, and delivered a high quality product which has performed well since it was implemented.
Danny Golding Citizens Advice



Community Mobile

Civica and AllOnMobile working together to help your office become a thing of the past.

Customer Success

Civica brings outstanding customer focus, commitment and track record, testimony to which is a history of successful long-term relationships across the public sector and around the world.  A dedicated partner with a flexible informed approach, the company brings breadth and depth of ability and capacity to help customers address today’s priorities while adapting to a new business landscape.

  • 11/03/2014

    Community Map in Rotherham
    Rotherham Metropolitan Borough Council has long understood the important strategic role that GIS has to play within the Council and the new possibilities that this cutting edge technology can deliver for us.

  • 07/01/2014

    Civica successfully deliver new customer service system for Citizens Advice
    Civica Public Protection announce the delivery of a new Energy & Post Complaints Handling System, hosted by Civica for Citizens Advice. Citizens Advice chose Civica because of our proven track record in software reliability, efficiency and service delivery.

  • 26/09/2013

    Rotherham MBC uses APP Dashboard to help drive efficiencies across its Community Protection and Business Regulation services
    With an increased need to prioritise staff time on the activities that gave their service the best possible outcomes, Rotherham MBC have implemented the new APP Dashboard that presents information to users and management to help them to achieve operational efficiencies, reduce waste in processes and, ultimately, provide the public with a better service using a limited resource under financial pressure.

  • 06/05/2013

    Newport City Council ensures the safety of its employees
    Newport City Council has an established Violence at Work Policy which sets out to ensure the safety of its employees. The need for this policy has increased due to the rise in the level of abusive and violent incidents experienced by Council staff over recent years.

  • 30/10/2012

    GIS – A Key Strategic Tool at Yorkshire Water
    Yorkshire Water use Geographic Information Systems (GIS) as a key strategic tool across many areas of the business. A combination of web, desktop and mobile tools supplied by Civica GIS are integrated into their corporate IT infrastructure including CRM and Works Management Systems and made available to all staff and contractors who need access.

  • 02/12/2011

    Customers benefit from integrated waste management solutions
    Recent projects at London Borough of Hackney (now approved as a SOCITM Pathfinder project) and Wyre Forest District Council have seen Civica take their Waste Management software and solutions to a new level of practical and efficient service delivery.

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