Software Application Specialists
Helping to deliver service improvement through technology and process
System and business support is delivered to customers through our Hotline telephone support teams based at Bath, Chesterfield and Luton but also by field based staff, most of whom are recruited from a professional services background in local authorities.
Our customers can expect to engage with staff who understand the needs of users as practitioners as well as providing the technical expertise needed to optimise systems to enable efficient service delivery. One of the principle responsibilities of the service support team is to ensure that customers can extract the maximum value from their investment in Civica software and we aim to promote innovation to reduce spend across services – whether through automation, facilitating customer self-service or business process improvement.