Training Course Selector

Service Area
Course Type

Where To Stay


Click on the link above for a list of recommended hotels.

How To find Us

Civica Offices

 Click on the link above for directions to and parking at our Civica offices.


An excellent service provided, not only by the trainer but everyone I have dealt with in your company. Civica Public Protection offer an excellent service
Anita Pearce Sixtown Housing Ltd



Community Mobile

Civica and AllOnMobile working together to help your office become a thing of the past.


Welcome to the Public Protection Training page

Professional Training at its Best

We are proud to offer you a wide range of courses to help you and your staff understand and use the Authority Public Protection (APP) system and our Geographic Information Systems (GIS) effectively.

Our courses

  • Are constantly reviewed and updated so that we can offer training that meets the day to day requirements of you and your staff.
  • All user training is workflow based and designed to capture the correct data for your returns.
  • Cover all aspects of work including Best Practice recording and maintaining records through to reporting and exporting data.
  • Can be tailored to suit your training needs, you can pick ‘n’ mix from our contents to make your own training courses

Speciality courses designed to meet the latest “Hot Topics” i.e. changes to legislation, best practices, advanced Word configuration, software releases etc…are offered on a regular basis. See our featured courses at the bottom of this page.

Use the course selector to find availability and dates for all our courses.

Your choices

In most circumstances we are able to offer a training environment to suit your requirements:

  • Standard training environment - our training data and configuration.
  • Training/customer hybrid - our training data but the customer’s configuration.
  • Copy of live - a complete copy of the customer’s live system.
  • Live - available where no training system exists and for specific training eg. GIS.

It is essential in the use of any database system that meaningful and accurate data is entered - ‘you can only get out of the system what you enter’. It is therefore extremely important that you and your staff receive specialist training for the roles they undertake.

See a full list of courses here


Featured Courses

  • Next course date: N/A New Administrators - Existing System

    This course is suitable for people who will be administering the Civica APP.

    “Getting Familiar With APP” is a pre-requisite for this course. It is also advisable that attendees have completed the “Premises and Names & Addresses” course.

  • Next course date: N/A LAEMS Return Training

    This course is suitable for staff who are responsible for producing the LAEMS return.

    It is recommended that attendees have some experience in Authority reporting

    This course can only be run on your "Live" system

  • Next course date: N/A Environmental Health Formal Returns Reporting

    This course is suitable for environmental health staff who are responsible for producing formal returns.

    It is recommended that attendees have some experience in Authority reporting.

    This course can only be run on your "Live" system.


  • Next course date: N/A NEW "FREE" Training Needs Analysis Service

    A New and exciting Service that will be 100% Free of Charge. 

    At Civica we are sympathetic to the problems our customers face in the current climate of limited budgets and fewer staff whilst maintaining and improving service delivery standards, this is why are proud to offer all of their customers a brand new Free Training Needs Assessment Service.

Speak to Civica

Need to talk to us? Let us call you back...

  • Iiplogo-al
  • Gps-new-sml
  • Microsoftgoldpartnernew
  • Cts
  • Ctsi