With over 25 years experience of providing effective data management and licensing solutions to the public sector, Civica Services has an unrivalled combination of customer service, sector knowledge and technical expertise.
Drawing on this, Civica Services has introduced a range of solutions encompassing key aspects of the IT environment. Our aim is to help our clients reduce costs, manage assets, secure data and ensure appropriate access. Software licensing forms the core of all our solutions.
Software licensing is a complicated topic and requires a detailed understanding of not just the numerous licensing routes and programmes offered by vendors, but also legacy licensing knowledge. Civica provides customers with licensing expertise and support they can trust. The Civica team makes it a priority to help customers understand the licenses and programmes available to them, so that they can make an informed decision as to how they progress their licensing strategy.
Our approach and recommendations are designed to meet the needs of customer specific requirements. By emphasising control over licensing portfolios through effective procedures, Civica help to ensure licensing schemes that best fit their organisation's structure and strategy.
Our dedicated account management follows a three-tier system comprising of:
Account Manager - Dedicated Account Manager for day-to-day issues and review meetings
Customer Support - Day-to-day queries and pricing support.
Sales Manager - For escalation purposes or any other general issues
Alongside our high-level accreditations for major suppliers including Symantec, Sophos, VMware, Adobe and Citrix, Civica also manages a large proportion of Microsoft volume licence agreements in the UK and supplies Microsoft across all sectors, including Voluntary, Education, Government, NHS and Corporate.
Civica's licensing specialists have a thorough understanding of the various software vendor licence agreements available and are accredited with the appropriate vendor certifications. Due to our unrivalled range of accreditations and experience, Civica can pass on price discounts to our customers. As part of our three-step licence analysis process on non-Microsoft software, we can provide extensive advice on which licence schemes would provide the greatest economic returns on software purchase.